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## Configuring E-mail Notification System

The control panel notifies you and your customers of disk space and bandwidth overage by sending e-mail notifications. With the default settings, however, domain and web site owners are not notified. We recommend that you enable resource overage notification for domain and web site owners because they need to know what happens to their domains and web sites.

Apart from resource overage, the control panel can notify the appropriate users when:

- New user accounts are created
- New domains are added
- Hosting accounts are expired (expiration date is defined for user accounts and Web sites separately)
- There are new requests for assistance (trouble tickets) from your customers in Help Desk
- The requests are fulfilled and the trouble tickets are closed in Help Desk
- New comments are posted to the existing trouble tickets
- The closed trouble tickets are reopened because the customer has encountered the same problem again

To view or modify the notification system settings:

1. Go to Server > Notifications.
2. By selecting the check boxes in the Notifications table, specify the types of control panel users or external e-mail users who should receive notices on events.

   We recommend that you also select all check boxes in the domain administrator column in order to let your resellers' customers know what happens to their Web sites.

3. To view or edit the default notice text, click the respective icon in the Text column.

   In notices you can use tags that will be replaced with actual data (see the table below).

4. Specify when to send the user account and domain (Web site) hosting account expiration notices. By default, such notices are sent 10 days in advance. Click OK.

Table. Tags used in notification messages

Event type | Tags that can be used in notices | The data that tags denote
Creation of a user account | <client> or <client_contact_name> | user's first and last name
<client_login> | user name for authorization in the control panel
<password> | user's password for authorization in the control panel
<hostname> | host name for access to control panel
Expiration of a user account | <client_login> | user name for authorization in the control panel
<client> or <client_contact_name> | user's first and last name
<expiration_date> | user account expiration date
Addition of a new domain name to the server | <domain_name> or <domain> | domain name
<client_login> | user name for authorization in the control panel
<client> or <client_contact_name> | user's first and last name
<ip> | IP address the domain is hosted on
Domain (Web site) hosting account expiration | <domain_name> or <domain> | domain name
<client_login> | user name for authorization in the control panel
<client_contact_name> or <client> | user's first and last name
<expiration_date> | account expiration date
Resource overage | <domain> or <domain_name> | domain name
<client_login> | user name for authorization in the control panel
<client> or <client_contact_name> | user's first and last name
<disk_usage> | information on disk space usage
<disk_space_limit> | information on the disk space allocated to the account
<traffic> | information on bandwidth usage
<traffic_limit> | information on the bandwidth amount allotted to the account
Help Desk events | <ticket_id> | trouble ticket identification number automatically assigned by the system
<reporter> | returns user name for requests submitted by resellers or multi-domain customers, a domain name for requests submitted by domain owner, and e-mail address if the request was submitted by e-mail.
<server> | the host name
<ticket_comment> | the contents of the ticket, or a comment posted