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# Using Help Desk for Resolving Your Customers' Issues and Requesting Assistance from Provider

If your hosting company provides a Help Desk solution integrated with the control panel, then you can use it to

- report your problems to your provider's technical support staff, and
- receive problem reports or requests for assistance from your own customers – Web site owners.

In this chapter: Viewing Trouble Tickets in Your Help Desk Commenting and Closing Trouble Tickets Submitting a Problem Report to Your Service Provider