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## Viewing Trouble Tickets in Your Help Desk

To check for new tickets from your users, or to view the status of tickets you submitted:

1. Click the Help Desk shortcut in the navigation pane. All tickets submitted by you and your customers will be listed and the following supplementary information will be displayed:
   - Id: identification number assigned by the system upon submission,
   - Ticket Subject: a summary entered by the ticket reporter,
   - Ticket Status: new, reopened, closed,
   - Reporter Type: a type of control panel user account or an e-mail address the ticket came from - a client, domain administrator, e-mail user with access to control panel, or user submitted a ticket by e-mail,
   - Reporter Name: a name of person who submitted the ticket, domain names for tickets submitted by domain owners, or e-mail addresses for tickets submitted by e-mail,
   - Modified: the date the ticket was modified - a comment appended, or status changed,
   - Category: the category to which the ticket is related.
2. To see what is inside a ticket, click a ticket id or ticket subject.